Line2: This phone number only tells you to put a troub...
A Line2 customer review by GetHuman user ~Disappointed User from November 20th, 2017
Background on ~Disappointed User's case
GetHuman: ~Disappointed User - can you tell our other Line2 customers when your case took place?
~Disappointed User: Yeah. It was late at night, on November 17th.
GetHuman: Did you reach out to Line2, and if so, how?
GetHuman: And which of these common Line2 customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed User a list of common Line2 problems)
~Disappointed User: "Update account information" was why I was trying to call.
~Disappointed User's review of Line2 customer service
GetHuman: So how would you sum up your experience for GetHuman's Line2 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed User: This phone number only tells you to put a trouble ticket in and they don't respond to trouble tickets. Very frustrating!!!!
GetHuman: Let's quantify your experience contacting Line2. On a scale of 1 to 5, how easy is it go get help on a Line2 problem?
~Disappointed User: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed User: I'd give them a three out of five on communication.
GetHuman: And what about Line2's ability to quickly and effectively address your problem?
~Disappointed User: For that I would say two out of five.
GetHuman: And finally- any advice for other Line2 customers?
~Disappointed User: Call them early in the day or late. Don't forget any personal or account information you might need for Line2 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed User taken from his Line2 customer service problem that occurred on November 17th, 2017.