Lululemon: disappointed with quality of leggings I receive...
A Lululemon customer review by GetHuman user GetHuman-gpiazzol from December 7th, 2017
Background on GetHuman-gpiazzol's case
GetHuman: GetHuman-gpiazzol - can you tell our other Lululemon customers when your case took place?
GetHuman-gpiazzol: Yup. It was middle of the night, on December 6th.
GetHuman: Did you reach out to Lululemon, and if so, how?
GetHuman: And which of these common Lululemon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-gpiazzol a list of common Lululemon problems)
GetHuman-gpiazzol: "Cancel order" was why I was trying to call.
GetHuman-gpiazzol's review of Lululemon customer service
GetHuman: So how would you sum up your experience for GetHuman's Lululemon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-gpiazzol: disappointed with quality of leggings I received for Christmas
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman-gpiazzol: the fabric on my leggings are already balling up after just a few washes and a few wears
GetHuman: Let's quantify your experience contacting Lululemon. On a scale of 1 to 5, how easy is it go get help on a Lululemon problem?
GetHuman-gpiazzol: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-gpiazzol: I'd give them a one out of five on communication.
GetHuman: And what about Lululemon's ability to quickly and effectively address your problem?
GetHuman-gpiazzol: For that I would say four out of five.
GetHuman: And finally- any advice for other Lululemon customers?
GetHuman-gpiazzol: Call them early in the day or late. Don't forget any personal or account information you might need for Lululemon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-gpiazzol taken from his Lululemon customer service problem that occurred on December 6th, 2017.