Mac Computers: I called and initially got a voice prompt syste...
A Mac Computers customer review by GetHuman user ~captainsky from November 13th, 2017
Background on ~captainsky's case
GetHuman: ~captainsky - can you tell our other Mac Computers customers when your case took place?
~captainsky: Yup. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Mac Computers, and if so, how?
GetHuman: And which of these common Mac Computers customer issues best describes the reason you wanted to talk to them?
(Shows ~captainsky a list of common Mac Computers problems)
~captainsky: "Warranty claim" was why I was trying to call.
~captainsky's review of Mac Computers customer service
GetHuman: So how would you sum up your experience for GetHuman's Mac Computers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~captainsky: I called and initially got a voice prompt system but after only two selections I had myself a real live person talking to me* and, better yet, he was a USA based tech so no heavy accents from reps with fake American names in far away locations to deal with which often makes trouble shooting a computer problem an absolute nightmare! Two thumbs up for Apple on keeping the tech support in the States! Moreover, my tech was familiar with my computer--a ten year old Power Mac G* that is pretty outdated. We agreed upon the likely problem as I had done some research on my own via Google before calling. With that he then offered to email the owner's manual just in case. Great experience!
GetHuman: Let's quantify your experience contacting Mac Computers. On a scale of 1 to 5, how easy is it go get help on a Mac Computers problem?
~captainsky: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~captainsky: I'd give them a three out of five on communication.
GetHuman: And what about Mac Computers's ability to quickly and effectively address your problem?
~captainsky: For that I would say five out of five.
GetHuman: And finally- any advice for other Mac Computers customers?
~captainsky: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Mac Computers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~captainsky taken from his Mac Computers customer service problem that occurred on November 4th, 2017.
Mac Computers
5.00 of 5 stars | 17 reviews
~captainsky's Mac Computers Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Mac Computers, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Mac Computers in any way.