Mac Computers: Too much tech speak and not enough layman talk...
A Mac Computers customer review by GetHuman user ~briansexton from November 8th, 2017
Background on ~briansexton's case
GetHuman: ~briansexton - can you tell our other Mac Computers customers when your case took place?
~briansexton: Yes. It was evening, on November 1st.
GetHuman: Did you reach out to Mac Computers, and if so, how?
~briansexton: I used the 800-275-2273 number I found for on the GetHuman Mac Computers customer phone number page I was on: Mac Computers Customer Service Phone Number
GetHuman: And which of these common Mac Computers customer issues best describes the reason you wanted to talk to them?
Shows ~briansexton a list of common Mac Computers problems
~briansexton: "Warranty claim" was why I was trying to call.
~briansexton's review of Mac Computers customer service
GetHuman: So how would you sum up your experience for GetHuman's Mac Computers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~briansexton: Too much tech speak and not enough layman talk. They basically told me that I needed to buy a new laptop without any help whatso ever. I will NEVER buy another Apple Product. I will sell my IPAD, Ipod and TOUCH on ebay just to be rid of such garbage.
GetHuman: Let's quantify your experience contacting Mac Computers. On a scale of 1 to 5, how easy is it go get help on a Mac Computers problem?
~briansexton: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~briansexton: I'd give them a five out of five on communication.
GetHuman: And what about Mac Computers's ability to quickly and effectively address your problem?
~briansexton: For that I would say five out of five.
GetHuman: And finally- any advice for other Mac Computers customers?
~briansexton: Call them early in the day or late. Don't forget any personal or account information you might need for Mac Computers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~briansexton taken from his Mac Computers customer service problem that occurred on November 1st, 2017.