MagicJack: Honestly...There are good customer service repr...
A MagicJack customer review by GetHuman user ~Bubblesbon from November 14th, 2017
Background on ~Bubblesbon's case
GetHuman: ~Bubblesbon - can you tell our other MagicJack customers when your case took place?
~Bubblesbon: Yes. It was afternoon, on November 6th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Bubblesbon a list of common MagicJack problems)
~Bubblesbon: "Transfer Phone Number" was why I was trying to call.
~Bubblesbon's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bubblesbon: Honestly...There are good customer service representatives out there. You just need too know how too talk to people and treat people. You have heard of the golden rule so use it. I understand that you guys might have gotten a few mean customer services reps...just ask for some one else. Call earlier in the morning. You gotta understand that they are being yelled at all day and soemtimes they just blow up!
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Bubblesbon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bubblesbon: I'd give them a three out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Bubblesbon: For that I would say two out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Bubblesbon: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bubblesbon taken from his MagicJack customer service problem that occurred on November 6th, 2017.