My new magicJack updated is not work for days...
A MagicJack customer review by GetHuman user ~Divine Soul from November 17th, 2017
Background on ~Divine Soul's case
GetHuman: ~Divine Soul - can you tell our other MagicJack customers when your case took place?
~Divine Soul: Yup. It was morning, on November 12th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Divine Soul a list of common MagicJack problems)
~Divine Soul: "Repairs" was why I was trying to call.
~Divine Soul's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Divine Soul: My new magicJack updated is not work for days. I had magic jack plus worked perfect. I need register again? I am ** years old I need help with my new ****-**** magis jack please
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Divine Soul: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Divine Soul: I'd give them a one out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Divine Soul: For that I would say two out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Divine Soul: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Divine Soul taken from his MagicJack customer service problem that occurred on November 12th, 2017.