MagicJack: Unresponsive, untrained, uncaring customer supp...
A MagicJack customer review by GetHuman user ~Eggs Benedict from November 14th, 2017
Background on ~Eggs Benedict's case
GetHuman: ~Eggs Benedict - can you tell our other MagicJack customers when your case took place?
~Eggs Benedict: Yes. It was middle of the night, on November 10th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Eggs Benedict a list of common MagicJack problems)
~Eggs Benedict: "Transfer Phone Number" was why I was trying to call.
~Eggs Benedict's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eggs Benedict: Unresponsive, untrained, uncaring customer support half wits. You should be ashamed of employing such idiots and morons.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Eggs Benedict: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eggs Benedict: I'd give them a one out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Eggs Benedict: For that I would say three out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Eggs Benedict: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eggs Benedict taken from his MagicJack customer service problem that occurred on November 10th, 2017.