MagicJack: majicjack is advertising in ste when you renew...
A MagicJack customer review by GetHuman user GetHuman-85960 from November 14th, 2017
Background on GetHuman-85960's case
GetHuman: GetHuman-85960 - can you tell our other MagicJack customers when your case took place?
GetHuman-85960: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-85960 a list of common MagicJack problems)
GetHuman-85960: "Warranty claim" was why I was trying to call.
GetHuman-85960's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-85960: majicjack is advertising in ste when you renew via a pop-up window a rate of **.** a yellow popup come up when you start the **,** renewal form stating congratulatons your renewal rate is with the **.** x'd out now **.** when you check out and review your reciept it has magically changed back to **.** customer service is fully aware of the glitch as they called it since *****.**** its now ******** and refuse to honor it they just repeat and repeat same rhetoric and then hang up on you i spoke with * reps including a sup named carol all were rude and all respomded the same s
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
GetHuman-85960: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-85960: I'd give them a one out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
GetHuman-85960: For that I would say five out of five.
GetHuman: And finally- any advice for other MagicJack customers?
GetHuman-85960: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-85960 taken from his MagicJack customer service problem that occurred on November 10th, 2017.