MagicJack: my issue is a billing issue and i thought this...
A MagicJack customer review by GetHuman user GetHuman-197289 from November 16th, 2017
Background on GetHuman-197289's case
GetHuman: GetHuman-197289 - can you tell our other MagicJack customers when your case took place?
GetHuman-197289: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-197289 a list of common MagicJack problems)
GetHuman-197289: "Billing" was why I was trying to call.
GetHuman-197289's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-197289: my issue is a billing issue and i thought this was a billing department. i guess i just have to wait until i get an email response - it has been * weeks already and all i am told is account is under review but not the reason why it is under review. i am basically in the same position i was in before i made the phone call. agent was polite but unhelpful ... maybe this is really because he had no further information available to him to give to me.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
GetHuman-197289: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-197289: I'd give them a one out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
GetHuman-197289: For that I would say four out of five.
GetHuman: And finally- any advice for other MagicJack customers?
GetHuman-197289: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-197289 taken from his MagicJack customer service problem that occurred on November 13th, 2017.