Barnes & Noble: Manager extremely rude

A Barnes & Noble customer review by GetHuman user GetHuman-ruthiea from November 30th, 2017

Background on GetHuman-ruthiea's case

GetHuman: GetHuman-ruthiea - can you tell our other Barnes & Noble customers when your case took place?
GetHuman-ruthiea: Yup. It was afternoon, on November 25th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman-ruthiea: I used the 800-843-2665 number I found for on the GetHuman Barnes & Noble customer phone number page I was on: Barnes & Noble Customer Service Phone Number
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ruthiea a list of common Barnes & Noble problems)
GetHuman-ruthiea: "Cancel order" was why I was trying to call.

GetHuman-ruthiea's review of Barnes & Noble customer service

GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ruthiea: Manager extremely rude
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-ruthiea: Manager at the Congress Rd Boynton Beach Fl Barnes and Noble( Pam) very rude. There were * senior citizen customers in line and when the one cashier called to open another register, we waited * more minutes. When I inquired as to the long wait "Pam" said..."..I was helping other customers probably. "*She raised her voice and brushed by me dismissing me as I was talking to her!*Also there are very very high displays between the waiting customers and the cashier(s) so they can not possibly be aware of how many customers are waiting ...for over ** minutes. Shameful. No wonder so many Barnes and Noble stores are closing. This "PAM" person* manager is good for nothing. No customer service on her end at all.
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
GetHuman-ruthiea: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ruthiea: I'd give them a one out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
GetHuman-ruthiea: For that I would say five out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
GetHuman-ruthiea: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ruthiea taken from his Barnes & Noble customer service problem that occurred on November 25th, 2017.

Barnes & Noble

3.13 of 5 stars | 125 reviews

GetHuman-ruthiea's Barnes & Noble Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Barnes & Noble, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Barnes & Noble in any way.

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