Gallagher Basset: Maria was extremely helpful and gave me the cla...

A Gallagher Basset customer review by GetHuman user ~louise from November 28th, 2017

Background on ~louise's case

GetHuman: ~louise - can you tell our other Gallagher Basset customers when your case took place?
~louise: Yeah. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Gallagher Basset, and if so, how?
~louise: I used the 866-324-5585 number I found for on the GetHuman Gallagher Basset customer phone number page I was on: Gallagher Basset Customer Service Phone Number
GetHuman: And which of these common Gallagher Basset customer issues best describes the reason you wanted to talk to them?
(Shows ~louise a list of common Gallagher Basset problems)
~louise: "None of those really matches why I wanted to call Gallagher Basset that day." was why I was trying to call.

~louise's review of Gallagher Basset customer service

GetHuman: So how would you sum up your experience for GetHuman's Gallagher Basset customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~louise: Maria was extremely helpful and gave me the claim numbers and contact information for the new adjusters of * claims transferred from Sedgwick. Thank you Maria!!
GetHuman: Let's quantify your experience contacting Gallagher Basset. On a scale of 1 to 5, how easy is it go get help on a Gallagher Basset problem?
~louise: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~louise: I'd give them a four out of five on communication.
GetHuman: And what about Gallagher Basset's ability to quickly and effectively address your problem?
~louise: For that I would say three out of five.
GetHuman: And finally- any advice for other Gallagher Basset customers?
~louise: Call them early in the day or late. Don't forget any personal or account information you might need for Gallagher Basset to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~louise taken from his Gallagher Basset customer service problem that occurred on November 26th, 2017.

Gallagher Basset

3.50 of 5 stars | 66 reviews

~louise's Gallagher Basset Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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