Mariott Rewards: I looked throughout the internet, called direct...
A Mariott Rewards customer review by GetHuman user GetHuman-72662 from November 22nd, 2017
Background on GetHuman-72662's case
GetHuman: GetHuman-72662 - can you tell our other Mariott Rewards customers when your case took place?
GetHuman-72662: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Mariott Rewards, and if so, how?
GetHuman: And which of these common Mariott Rewards customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-72662 a list of common Mariott Rewards problems)
GetHuman-72662: "Missing item" was why I was trying to call.
GetHuman-72662's review of Mariott Rewards customer service
GetHuman: So how would you sum up your experience for GetHuman's Mariott Rewards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-72662: I looked throughout the internet, called directory assistance in our city for the Marriott Reservations *. Kept getting a * that required taking a vacation survey to win a cruise for *(nominal fee $**). I don't want a cruise, even if you are giving it to me! Went in past was ok, don't trust them any longer. All I want to do is find out my Marriott Reward Number, I will make the reservations myself. Now at * min wait time. Hanging up, I guess we will book with a credit card and get other info later. How inconvenient. You appreciate my patience, I'm running progressively lower on that scale...good-bye. Never got an answer.
GetHuman: Let's quantify your experience contacting Mariott Rewards. On a scale of 1 to 5, how easy is it go get help on a Mariott Rewards problem?
GetHuman-72662: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-72662: I'd give them a one out of five on communication.
GetHuman: And what about Mariott Rewards's ability to quickly and effectively address your problem?
GetHuman-72662: For that I would say four out of five.
GetHuman: And finally- any advice for other Mariott Rewards customers?
GetHuman-72662: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Mariott Rewards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-72662 taken from his Mariott Rewards customer service problem that occurred on November 15th, 2017.