Mazda: I'm going to buy a new car soon and I love virt...
A Mazda customer review by GetHuman user GetHuman-carlrasm from December 3rd, 2017
Background on GetHuman-carlrasm's case
GetHuman: GetHuman-carlrasm - can you tell our other Mazda customers when your case took place?
GetHuman-carlrasm: Yup. It was evening, on November 25th.
GetHuman: Did you reach out to Mazda, and if so, how?
GetHuman: And which of these common Mazda customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-carlrasm a list of common Mazda problems)
GetHuman-carlrasm: "Repairs" was why I was trying to call.
GetHuman-carlrasm's review of Mazda customer service
GetHuman: So how would you sum up your experience for GetHuman's Mazda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-carlrasm: I'm going to buy a new car soon and I love virtually everything about the CX * except the back se...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-carlrasm: I'm going to buy a new car soon and I love virtually everything about the CX * except the back seats. The back seats in the RAV* are perfect not only do they recline but when you do so the whole seat slides back a couple more inches making it amazingly comfortable for a full grown adult
GetHuman: Let's quantify your experience contacting Mazda. On a scale of 1 to 5, how easy is it go get help on a Mazda problem?
GetHuman-carlrasm: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-carlrasm: I'd give them a three out of five on communication.
GetHuman: And what about Mazda's ability to quickly and effectively address your problem?
GetHuman-carlrasm: For that I would say four out of five.
GetHuman: And finally- any advice for other Mazda customers?
GetHuman-carlrasm: Call them early in the day or late. Don't forget any personal or account information you might need for Mazda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-carlrasm taken from his Mazda customer service problem that occurred on November 25th, 2017.