Hertz - Customer Support: Miss information about debit cards with gold members
A Hertz - Customer Support customer review by GetHuman user GetHuman-goblueg from December 1st, 2017
Background on GetHuman-goblueg's case
GetHuman: GetHuman-goblueg - can you tell our other Hertz - Customer Support customers when your case took place?
GetHuman-goblueg: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-goblueg a list of common Hertz - Customer Support problems)
GetHuman-goblueg: "Insurance claim" was why I was trying to call.
GetHuman-goblueg's review of Hertz - Customer Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-goblueg: Miss information about debit cards with gold members
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-goblueg: I was not able to use my debit card,despite the fact I am a gold member. The location manager is totally clueless. His name is Jonathan Jamrog. This exact same thing has happened to me at the Dtw location. I have also filed a previous complaint for the exact same reason
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
GetHuman-goblueg: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-goblueg: I'd give them a three out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
GetHuman-goblueg: For that I would say one out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
GetHuman-goblueg: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-goblueg taken from his Hertz - Customer Support customer service problem that occurred on November 23rd, 2017.