Monoprice.com: More time was spent on navigating the menu than...

A Monoprice.com customer review by GetHuman user ~hopster from November 20th, 2017

Background on ~hopster's case

GetHuman: ~hopster - can you tell our other Monoprice.com customers when your case took place?
~hopster: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to Monoprice.com, and if so, how?
~hopster: I used the 877-271-2592 number I found for on the GetHuman Monoprice.com customer phone number page I was on: Monoprice.com Customer Service Phone Number
GetHuman: And which of these common Monoprice.com customer issues best describes the reason you wanted to talk to them?
(Shows ~hopster a list of common Monoprice.com problems)
~hopster: "Warranty claim" was why I was trying to call.

~hopster's review of Monoprice.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Monoprice.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hopster: More time was spent on navigating the menu than conducting business. ?????????? Fast, efficient service !!
GetHuman: Let's quantify your experience contacting Monoprice.com. On a scale of 1 to 5, how easy is it go get help on a Monoprice.com problem?
~hopster: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hopster: I'd give them a one out of five on communication.
GetHuman: And what about Monoprice.com's ability to quickly and effectively address your problem?
~hopster: For that I would say four out of five.
GetHuman: And finally- any advice for other Monoprice.com customers?
~hopster: Call them early in the day or late. Don't forget any personal or account information you might need for Monoprice.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hopster taken from his Monoprice.com customer service problem that occurred on November 17th, 2017.

Monoprice.com

1.00 of 5 stars | 16 reviews

~hopster's Monoprice.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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