FirstEnergy Corp.: Multiple calls to billing to correct incorrect...
A FirstEnergy Corp. customer review by GetHuman user ~toledocustomer from November 12th, 2017
Background on ~toledocustomer's case
GetHuman: ~toledocustomer - can you tell our other FirstEnergy Corp. customers when your case took place?
~toledocustomer: Yes. It was middle of the night, on November 4th.
GetHuman: Did you reach out to FirstEnergy Corp., and if so, how?
GetHuman: And which of these common FirstEnergy Corp. customer issues best describes the reason you wanted to talk to them?
(Shows ~toledocustomer a list of common FirstEnergy Corp. problems)
~toledocustomer: "Setup service" was why I was trying to call.
~toledocustomer's review of FirstEnergy Corp. customer service
GetHuman: So how would you sum up your experience for GetHuman's FirstEnergy Corp. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~toledocustomer: Multiple calls to billing to correct incorrect high meter reading. Took several months and was charged a late fee which took twoo calls to have removed
GetHuman: Let's quantify your experience contacting FirstEnergy Corp.. On a scale of 1 to 5, how easy is it go get help on a FirstEnergy Corp. problem?
~toledocustomer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~toledocustomer: I'd give them a five out of five on communication.
GetHuman: And what about FirstEnergy Corp.'s ability to quickly and effectively address your problem?
~toledocustomer: For that I would say five out of five.
GetHuman: And finally- any advice for other FirstEnergy Corp. customers?
~toledocustomer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for FirstEnergy Corp. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~toledocustomer taken from his FirstEnergy Corp. customer service problem that occurred on November 4th, 2017.