Jacksonville Electric Authority: My lights been out for * hours they keep changi...
A Jacksonville Electric Authority customer review by GetHuman user GetHuman-76565 from November 24th, 2017
Background on GetHuman-76565's case
GetHuman: GetHuman-76565 - can you tell our other Jacksonville Electric Authority customers when your case took place?
GetHuman-76565: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Jacksonville Electric Authority, and if so, how?
GetHuman: And which of these common Jacksonville Electric Authority customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-76565 a list of common Jacksonville Electric Authority problems)
GetHuman-76565: "Cancel service" was why I was trying to call.
GetHuman-76565's review of Jacksonville Electric Authority customer service
GetHuman: So how would you sum up your experience for GetHuman's Jacksonville Electric Authority customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-76565: My lights been out for * hours they keep changing the time for them to come on went from *:** to now *:** and I called them at *:** when the weather got better. But a guy who live * house down have lights !!! *******€*he works for JEA NOW U TELL ME WHATS REALLY GOING ON.
GetHuman: Let's quantify your experience contacting Jacksonville Electric Authority. On a scale of 1 to 5, how easy is it go get help on a Jacksonville Electric Authority problem?
GetHuman-76565: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-76565: I'd give them a five out of five on communication.
GetHuman: And what about Jacksonville Electric Authority's ability to quickly and effectively address your problem?
GetHuman-76565: For that I would say four out of five.
GetHuman: And finally- any advice for other Jacksonville Electric Authority customers?
GetHuman-76565: Call them early in the day or late. Don't forget any personal or account information you might need for Jacksonville Electric Authority to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-76565 taken from his Jacksonville Electric Authority customer service problem that occurred on November 14th, 2017.