Sears: My oven broke back on *****. Called on ***** pa...
A Sears customer review by GetHuman user GetHuman-amaking from December 1st, 2017
Background on GetHuman-amaking's case
GetHuman: GetHuman-amaking - can you tell our other Sears customers when your case took place?
GetHuman-amaking: Yes. It was afternoon, on November 26th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-amaking a list of common Sears problems)
GetHuman-amaking: "Return an Order" was why I was trying to call.
GetHuman-amaking's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-amaking: My oven broke back on *****. Called on ***** parts were ordered and appointment made for *****. g...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-amaking: My range broke back on ***** when the power went out and blew the control panel. Called on ***** parts were ordered and appointment made for *****. We got a call ***** stating that the part was back ordered and to call to reschedule when we get it. ***** we got another call to reschedule even though the part hadn't came in. They apparently reordered the part and scheduled for **** without confirming that appointment would work for us. **** I called because we still hadn't gotten the part. They said it was still back ordered and that they were going to cancel the appointment and send a message to find out when to expect it and that I should get a call the same day with that information (which I never got). My husband also got a call stating that they were going to cancel the appointment. ***** the repair person still comes to our house and confirms the part is broken. He tried to find the part elsewhere and stated that the soonest he could find it was in March. I called the complaints office and was told that there was nothing they could do to get my range replaced because the part was ordered on ***** and it has to be ** days after the part was ordered before they can replace the appliance. I even tried to talk to a manager and was told that there was nothing they could do for me. I can't wait another month to get a working range.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
GetHuman-amaking: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-amaking: I'd give them a two out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
GetHuman-amaking: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears customers?
GetHuman-amaking: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-amaking taken from his Sears customer service problem that occurred on November 26th, 2017.