The Miami Herald: My paper has not been delivered for * days now...
A The Miami Herald customer review by GetHuman user ~lulujml from November 28th, 2017
Background on ~lulujml's case
GetHuman: ~lulujml - can you tell our other The Miami Herald customers when your case took place?
~lulujml: Yes I can. It was afternoon, on November 25th.
GetHuman: Did you reach out to The Miami Herald, and if so, how?
GetHuman: And which of these common The Miami Herald customer issues best describes the reason you wanted to talk to them?
(Shows ~lulujml a list of common The Miami Herald problems)
~lulujml: "Lower my bill" was why I was trying to call.
~lulujml's review of The Miami Herald customer service
GetHuman: So how would you sum up your experience for GetHuman's The Miami Herald customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lulujml: My paper has not been delivered for * days now.I have called call center * times, each time assured paper would start next day.I heard from a neighbor that IS getting her paper, their was a labor dispute and ** carrier walked off job. The call center is the worst. I can't understand them and vice versa.They seem to have a attitude as well. I am so ready to cancel this long time subscription.
GetHuman: Let's quantify your experience contacting The Miami Herald. On a scale of 1 to 5, how easy is it go get help on a The Miami Herald problem?
~lulujml: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lulujml: I'd give them a two out of five on communication.
GetHuman: And what about The Miami Herald's ability to quickly and effectively address your problem?
~lulujml: For that I would say five out of five.
GetHuman: And finally- any advice for other The Miami Herald customers?
~lulujml: Call them early in the day or late. Don't forget any personal or account information you might need for The Miami Herald to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lulujml taken from his The Miami Herald customer service problem that occurred on November 25th, 2017.