NV Energy Southern NV: I give them a C for effort and a F for follow t...

A NV Energy Southern NV customer review by GetHuman user ~Dumbass Sinan Ozyol from November 7th, 2017

Background on ~Dumbass Sinan Ozyol's case

GetHuman: ~Dumbass Sinan Ozyol - can you tell our other NV Energy Southern NV customers when your case took place?
~Dumbass Sinan Ozyol: Yup. It was afternoon, on November 5th.
GetHuman: Did you reach out to NV Energy Southern NV, and if so, how?
~Dumbass Sinan Ozyol: I used the 702-402-5555 number I found for on the GetHuman NV Energy Southern NV customer phone number page I was on: NV Energy Southern NV Customer Service Phone Number
GetHuman: And which of these common NV Energy Southern NV customer issues best describes the reason you wanted to talk to them?
(Shows ~Dumbass Sinan Ozyol a list of common NV Energy Southern NV problems)
~Dumbass Sinan Ozyol: "Complaint" was why I was trying to call.

~Dumbass Sinan Ozyol's review of NV Energy Southern NV customer service

GetHuman: So how would you sum up your experience for GetHuman's NV Energy Southern NV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dumbass Sinan Ozyol: I give them a C for effort and a F for follow through. The mail room guy at my company accidentally sent a check without the stubs, and NV Energy deposited it but didn't credit my accounts. I asked for my money back because I eventually sent another payment including the stubs. Lawanda Williams and Apryl Allen were most unhelpful, as they are behind on their refunds. OK--then why did they deposit it? If there were no stubs and they didn't know where to apply the check, then WHY did they deposit it?
GetHuman: Let's quantify your experience contacting NV Energy Southern NV. On a scale of 1 to 5, how easy is it go get help on a NV Energy Southern NV problem?
~Dumbass Sinan Ozyol: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dumbass Sinan Ozyol: I'd give them a two out of five on communication.
GetHuman: And what about NV Energy Southern NV's ability to quickly and effectively address your problem?
~Dumbass Sinan Ozyol: For that I would say one out of five.
GetHuman: And finally- any advice for other NV Energy Southern NV customers?
~Dumbass Sinan Ozyol: Call them early in the day or late. Don't forget any personal or account information you might need for NV Energy Southern NV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dumbass Sinan Ozyol taken from his NV Energy Southern NV customer service problem that occurred on November 5th, 2017.

NV Energy Southern NV

1.00 of 5 stars | 9 reviews

~Dumbass Sinan Ozyol's NV Energy Southern NV Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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