NY Life Benefit Services: Every time it was to transfer me to a customer...

A NY Life Benefit Services customer review by GetHuman user ~wlukow from November 11th, 2017

Background on ~wlukow's case

GetHuman: ~wlukow - can you tell our other NY Life Benefit Services customers when your case took place?
~wlukow: Yup. It was morning, on November 2nd.
GetHuman: Did you reach out to NY Life Benefit Services, and if so, how?
~wlukow: I used the 718-286-1100 number I found for on the GetHuman NY Life Benefit Services customer phone number page I was on: NY Life Benefit Services Customer Service Phone Number
GetHuman: And which of these common NY Life Benefit Services customer issues best describes the reason you wanted to talk to them?
(Shows ~wlukow a list of common NY Life Benefit Services problems)
~wlukow: "Coverage question" was why I was trying to call.

~wlukow's review of NY Life Benefit Services customer service

GetHuman: So how would you sum up your experience for GetHuman's NY Life Benefit Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wlukow: Every time it was to transfer me to a customer service representative, the line cut off and went busy. No other contact information provided. Called * other NY Life Customer service depts and they both transferred me to this *.
GetHuman: Let's quantify your experience contacting NY Life Benefit Services. On a scale of 1 to 5, how easy is it go get help on a NY Life Benefit Services problem?
~wlukow: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wlukow: I'd give them a one out of five on communication.
GetHuman: And what about NY Life Benefit Services's ability to quickly and effectively address your problem?
~wlukow: For that I would say one out of five.
GetHuman: And finally- any advice for other NY Life Benefit Services customers?
~wlukow: Call them early in the day or late. Don't forget any personal or account information you might need for NY Life Benefit Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wlukow taken from his NY Life Benefit Services customer service problem that occurred on November 2nd, 2017.

NY Life Benefit Services

1.00 of 5 stars | 1 reviews

~wlukow's NY Life Benefit Services Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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