Napster: cant delete unwanted songs, cannot even find wh...

A Napster customer review by GetHuman user ~rodina1832 from November 2nd, 2017

Background on ~rodina1832's case

GetHuman: ~rodina1832 - can you tell our other Napster customers when your case took place?
~rodina1832: Yes I can. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Napster, and if so, how?
~rodina1832: I used a email I found on the GetHuman Napster customer service contact info page: Contact Napster Customer Service
GetHuman: And which of these common Napster customer issues best describes the reason you wanted to talk to them?
(Shows ~rodina1832 a list of common Napster problems)
~rodina1832: "Update account information" was why I was trying to contact.

~rodina1832's review of Napster customer service

GetHuman: So how would you sum up your experience for GetHuman's Napster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rodina1832: cant delete unwanted songs, cannot even find where to burn purchased songs, the version *.* is so easy to use before but now you cannot play songs keep on buffering and buffering forever
GetHuman: Let's quantify your experience contacting Napster. On a scale of 1 to 5, how easy is it go get help on a Napster problem?
~rodina1832: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rodina1832: I'd give them a four out of five on communication.
GetHuman: And what about Napster's ability to quickly and effectively address your problem?
~rodina1832: For that I would say one out of five.
GetHuman: And finally- any advice for other Napster customers?
~rodina1832: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Napster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rodina1832 taken from his Napster customer service problem that occurred on November 1st, 2017.

Napster

3.33 of 5 stars | 37 reviews

~rodina1832's Napster Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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