National Oilwell Varco, Inc.: When calling ***-***-**** You end up getting tr...
A National Oilwell Varco, Inc. customer review by GetHuman user ~Russell Sandridge from November 18th, 2017
Background on ~Russell Sandridge's case
GetHuman: ~Russell Sandridge - can you tell our other National Oilwell Varco, Inc. customers when your case took place?
~Russell Sandridge: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to National Oilwell Varco, Inc., and if so, how?
GetHuman: And which of these common National Oilwell Varco, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Russell Sandridge a list of common National Oilwell Varco, Inc. problems)
~Russell Sandridge: "None of those really matches why I wanted to call National Oilwell Varco, Inc. that day." was why I was trying to call.
~Russell Sandridge's review of National Oilwell Varco, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's National Oilwell Varco, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Russell Sandridge: When calling ***-***-**** You end up getting transferred to a EXT number instead of an individual. When you need a product after *PM and on the weekends, this is NOT GOOD. I had to go else where for a set of * ***" X ***" *** TON elevator bails. I wonder what else in sales you have lost due to this situation. The oil industry does NOT operate from * to *,* days a week here in Louisiana.
GetHuman: Let's quantify your experience contacting National Oilwell Varco, Inc.. On a scale of 1 to 5, how easy is it go get help on a National Oilwell Varco, Inc. problem?
~Russell Sandridge: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Russell Sandridge: I'd give them a five out of five on communication.
GetHuman: And what about National Oilwell Varco, Inc.'s ability to quickly and effectively address your problem?
~Russell Sandridge: For that I would say three out of five.
GetHuman: And finally- any advice for other National Oilwell Varco, Inc. customers?
~Russell Sandridge: Call them early in the day or late. Don't forget any personal or account information you might need for National Oilwell Varco, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Russell Sandridge taken from his National Oilwell Varco, Inc. customer service problem that occurred on November 14th, 2017.
National Oilwell Varco, Inc.
5.00 of 5 stars | 4 reviews
~Russell Sandridge's National Oilwell Varco, Inc. Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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