Nautilus: Called the *** number and afer waiting **min fi...

A Nautilus customer review by GetHuman user ~Chad from November 8th, 2017

Background on ~Chad's case

GetHuman: ~Chad - can you tell our other Nautilus customers when your case took place?
~Chad: Yes. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Nautilus, and if so, how?
~Chad: I used the 800-605-3369 number I found for on the GetHuman Nautilus customer phone number page I was on: Nautilus Customer Service Phone Number
GetHuman: And which of these common Nautilus customer issues best describes the reason you wanted to talk to them?
(Shows ~Chad a list of common Nautilus problems)
~Chad: "Complaint" was why I was trying to call.

~Chad's review of Nautilus customer service

GetHuman: So how would you sum up your experience for GetHuman's Nautilus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chad: Called the *** number and afer waiting **min finally I get a customer service rep she is not trained in treadmills so now I have to wait another ** min ugh!! Not happy
GetHuman: Let's quantify your experience contacting Nautilus. On a scale of 1 to 5, how easy is it go get help on a Nautilus problem?
~Chad: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chad: I'd give them a five out of five on communication.
GetHuman: And what about Nautilus's ability to quickly and effectively address your problem?
~Chad: For that I would say three out of five.
GetHuman: And finally- any advice for other Nautilus customers?
~Chad: Call them early in the day or late. Don't forget any personal or account information you might need for Nautilus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chad taken from his Nautilus customer service problem that occurred on November 3rd, 2017.

Nautilus

5.00 of 5 stars | 10 reviews

~Chad's Nautilus Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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