Nautilus (Bowflex): Charge on credit card for what? Joe could not t...

A Nautilus (Bowflex) customer review by GetHuman user ~Joy Cox from November 9th, 2017

Background on ~Joy Cox's case

GetHuman: ~Joy Cox - can you tell our other Nautilus (Bowflex) customers when your case took place?
~Joy Cox: Yes. It was morning, on November 5th.
GetHuman: Did you reach out to Nautilus (Bowflex), and if so, how?
~Joy Cox: I used the 800-628-8458 number I found for on the GetHuman Nautilus (Bowflex) customer phone number page I was on: Nautilus (Bowflex) Customer Service Phone Number
GetHuman: And which of these common Nautilus (Bowflex) customer issues best describes the reason you wanted to talk to them?
(Shows ~Joy Cox a list of common Nautilus (Bowflex) problems)
~Joy Cox: "Change order" was why I was trying to call.

~Joy Cox's review of Nautilus (Bowflex) customer service

GetHuman: So how would you sum up your experience for GetHuman's Nautilus (Bowflex) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joy Cox: Charge on credit card for what? Joe could not tell me what for, so I demanded a credit on my credit card plus interest charged. O.K. This month's credit card bill showed up with no credit like he promised. Now I can't get a call to go through to speak to Joe to see why no credit has been issued and still more interest is being charged because I am not paying this mischarge.
GetHuman: Let's quantify your experience contacting Nautilus (Bowflex). On a scale of 1 to 5, how easy is it go get help on a Nautilus (Bowflex) problem?
~Joy Cox: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joy Cox: I'd give them a five out of five on communication.
GetHuman: And what about Nautilus (Bowflex)'s ability to quickly and effectively address your problem?
~Joy Cox: For that I would say three out of five.
GetHuman: And finally- any advice for other Nautilus (Bowflex) customers?
~Joy Cox: Call them early in the day or late. Don't forget any personal or account information you might need for Nautilus (Bowflex) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joy Cox taken from his Nautilus (Bowflex) customer service problem that occurred on November 5th, 2017.

Nautilus (Bowflex)

5.00 of 5 stars | 10 reviews

~Joy Cox's Nautilus (Bowflex) Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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