Nautilus (Bowflex): I spoke to a supervisor name Charles he was abo...

A Nautilus (Bowflex) customer review by GetHuman user ~Ronin from November 14th, 2017

Background on ~Ronin's case

GetHuman: ~Ronin - can you tell our other Nautilus (Bowflex) customers when your case took place?
~Ronin: Yeah. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Nautilus (Bowflex), and if so, how?
~Ronin: I used the 800-628-8458 number I found for on the GetHuman Nautilus (Bowflex) customer phone number page I was on: Nautilus (Bowflex) Customer Service Phone Number
GetHuman: And which of these common Nautilus (Bowflex) customer issues best describes the reason you wanted to talk to them?
(Shows ~Ronin a list of common Nautilus (Bowflex) problems)
~Ronin: "Change order" was why I was trying to call.

~Ronin's review of Nautilus (Bowflex) customer service

GetHuman: So how would you sum up your experience for GetHuman's Nautilus (Bowflex) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ronin: I spoke to a supervisor name Charles he was abosolutely great, I had a rod replacement issue. Those guys just want to help and they do help. GREAT customer service.
GetHuman: Let's quantify your experience contacting Nautilus (Bowflex). On a scale of 1 to 5, how easy is it go get help on a Nautilus (Bowflex) problem?
~Ronin: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ronin: I'd give them a five out of five on communication.
GetHuman: And what about Nautilus (Bowflex)'s ability to quickly and effectively address your problem?
~Ronin: For that I would say five out of five.
GetHuman: And finally- any advice for other Nautilus (Bowflex) customers?
~Ronin: Call them early in the day or late. Don't forget any personal or account information you might need for Nautilus (Bowflex) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ronin taken from his Nautilus (Bowflex) customer service problem that occurred on November 6th, 2017.

Nautilus (Bowflex)

5.00 of 5 stars | 10 reviews

~Ronin's Nautilus (Bowflex) Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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