Nautilus (Bowflex): The customer service rep helped me right away a...
A Nautilus (Bowflex) customer review by GetHuman user ~donachae from November 11th, 2017
Background on ~donachae's case
GetHuman: ~donachae - can you tell our other Nautilus (Bowflex) customers when your case took place?
~donachae: Yeah. It was morning, on November 9th.
GetHuman: Did you reach out to Nautilus (Bowflex), and if so, how?
GetHuman: And which of these common Nautilus (Bowflex) customer issues best describes the reason you wanted to talk to them?
(Shows ~donachae a list of common Nautilus (Bowflex) problems)
~donachae: "Overcharge/Strange charge" was why I was trying to call.
~donachae's review of Nautilus (Bowflex) customer service
GetHuman: So how would you sum up your experience for GetHuman's Nautilus (Bowflex) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~donachae: The customer service rep helped me right away and was very polite. I was not on hold for a long time. I told him what the problem was he created a work order to get me new parts right away. The whole call only took ** minutes.
GetHuman: Let's quantify your experience contacting Nautilus (Bowflex). On a scale of 1 to 5, how easy is it go get help on a Nautilus (Bowflex) problem?
~donachae: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~donachae: I'd give them a five out of five on communication.
GetHuman: And what about Nautilus (Bowflex)'s ability to quickly and effectively address your problem?
~donachae: For that I would say five out of five.
GetHuman: And finally- any advice for other Nautilus (Bowflex) customers?
~donachae: Call them early in the day or late. Don't forget any personal or account information you might need for Nautilus (Bowflex) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~donachae taken from his Nautilus (Bowflex) customer service problem that occurred on November 9th, 2017.