Netflix: Excellent phone service. On another Netlflix to...
A Netflix customer review by GetHuman user GetHuman-320913 from November 14th, 2017
Background on GetHuman-320913's case
GetHuman: GetHuman-320913 - can you tell our other Netflix customers when your case took place?
GetHuman-320913: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-320913 a list of common Netflix problems)
GetHuman-320913: "Account Access" was why I was trying to call.
GetHuman-320913's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-320913: Excellent phone service. On another Netlflix topic, I wonder why when I watch a movie for only a few minutes and then click off it because I don't like it, and go back to browse, I get a strip of choices that says: "Since you liked 'The Snail is Slimy' here are other movies you might like. Wouldn't the fact that I only watched the Snail for a few minutes indicate I didn't like it?* Also, The first row of choices always begins with "Recently Watched" and then "top choices for Wayne" or something like that. but most of the choices are movies I have no interest in. And they stay up a long time and I never watch them. It would be good if I could click them off and you could at least give me a new lineup of choices to replace the ones I don't like. Just * things that bug me a little, but overall I love my Netflix. ww
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
GetHuman-320913: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-320913: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
GetHuman-320913: For that I would say four out of five.
GetHuman: And finally- any advice for other Netflix customers?
GetHuman-320913: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-320913 taken from his Netflix customer service problem that occurred on November 13th, 2017.