US Bank Visa: Never got through. Just listened to annoying r...

A US Bank Visa customer review by GetHuman user ~mad from November 25th, 2017

Background on ~mad's case

GetHuman: ~mad - can you tell our other US Bank Visa customers when your case took place?
~mad: Yes. It was morning, on November 24th.
GetHuman: Did you reach out to US Bank Visa, and if so, how?
~mad: I used the 800-285-8585 number I found for on the GetHuman US Bank Visa customer phone number page I was on: US Bank Visa Customer Service Phone Number
GetHuman: And which of these common US Bank Visa customer issues best describes the reason you wanted to talk to them?
(Shows ~mad a list of common US Bank Visa problems)
~mad: "Lower my rate" was why I was trying to call.

~mad's review of US Bank Visa customer service

GetHuman: So how would you sum up your experience for GetHuman's US Bank Visa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad: Never got through. Just listened to annoying recordings on hold. I've called multiple days with same result.
GetHuman: Let's quantify your experience contacting US Bank Visa. On a scale of 1 to 5, how easy is it go get help on a US Bank Visa problem?
~mad: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad: I'd give them a four out of five on communication.
GetHuman: And what about US Bank Visa's ability to quickly and effectively address your problem?
~mad: For that I would say five out of five.
GetHuman: And finally- any advice for other US Bank Visa customers?
~mad: Call them early in the day or late. Don't forget any personal or account information you might need for US Bank Visa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad taken from his US Bank Visa customer service problem that occurred on November 24th, 2017.

US Bank Visa

3.75 of 5 stars | 20 reviews

~mad's US Bank Visa Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like US Bank Visa, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with US Bank Visa in any way.

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