Boingo Wireless: Never sign up for boingo. Just don't do it. Y...
A Boingo Wireless customer review by GetHuman user ~boingosucks from November 17th, 2017
Background on ~boingosucks's case
GetHuman: ~boingosucks - can you tell our other Boingo Wireless customers when your case took place?
~boingosucks: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Boingo Wireless, and if so, how?
GetHuman: And which of these common Boingo Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~boingosucks a list of common Boingo Wireless problems)
~boingosucks: "Overcharge/Strange charge" was why I was trying to call.
~boingosucks's review of Boingo Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Boingo Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~boingosucks: Never sign up for boingo. Just don't do it. You'll never be able to cancel. I sat on the line for almost an hour just to get somebody on the line. Awful.
GetHuman: Let's quantify your experience contacting Boingo Wireless. On a scale of 1 to 5, how easy is it go get help on a Boingo Wireless problem?
~boingosucks: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~boingosucks: I'd give them a five out of five on communication.
GetHuman: And what about Boingo Wireless's ability to quickly and effectively address your problem?
~boingosucks: For that I would say five out of five.
GetHuman: And finally- any advice for other Boingo Wireless customers?
~boingosucks: Call them early in the day or late. Don't forget any personal or account information you might need for Boingo Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~boingosucks taken from his Boingo Wireless customer service problem that occurred on November 12th, 2017.
Boingo Wireless
5.00 of 5 stars | 7 reviews
~boingosucks's Boingo Wireless Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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