New York State Health Insurance Program: Can't reach a person - "all operators are busy...
A New York State Health Insurance Program customer review by GetHuman user ~Disgruntled retiree from November 14th, 2017
Background on ~Disgruntled retiree's case
GetHuman: ~Disgruntled retiree - can you tell our other New York State Health Insurance Program customers when your case took place?
~Disgruntled retiree: Sure. It was middle of the night, on November 9th.
GetHuman: Did you reach out to New York State Health Insurance Program, and if so, how?
GetHuman: And which of these common New York State Health Insurance Program customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgruntled retiree a list of common New York State Health Insurance Program problems)
~Disgruntled retiree: "Renew coverage" was why I was trying to call.
~Disgruntled retiree's review of New York State Health Insurance Program customer service
GetHuman: So how would you sum up your experience for GetHuman's New York State Health Insurance Program customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgruntled retiree: Can't reach a person - "all operators are busy, call back" is the constant response. Additionally they announce closures for employee office parties!
GetHuman: Let's quantify your experience contacting New York State Health Insurance Program. On a scale of 1 to 5, how easy is it go get help on a New York State Health Insurance Program problem?
~Disgruntled retiree: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgruntled retiree: I'd give them a four out of five on communication.
GetHuman: And what about New York State Health Insurance Program's ability to quickly and effectively address your problem?
~Disgruntled retiree: For that I would say three out of five.
GetHuman: And finally- any advice for other New York State Health Insurance Program customers?
~Disgruntled retiree: Call them early in the day or late. Don't forget any personal or account information you might need for New York State Health Insurance Program to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgruntled retiree taken from his New York State Health Insurance Program customer service problem that occurred on November 9th, 2017.
New York State Health Insurance Program
1.00 of 5 stars | 1 reviews
~Disgruntled retiree's New York State Health Insurance Program Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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