Choxi: customer service very unfriendly very hard to u...

A Choxi customer review by GetHuman user ~annahart from November 26th, 2017

Background on ~annahart's case

GetHuman: ~annahart - can you tell our other Choxi customers when your case took place?
~annahart: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Choxi, and if so, how?
~annahart: I used a phone number I found on the GetHuman Choxi customer service contact info page: Contact Choxi Customer Service
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~annahart a list of common Choxi problems)
~annahart: "Overcharge/Strange charge" was why I was trying to call.

~annahart's review of Choxi customer service

GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annahart: customer service very unfriendly very hard to understand because of language barrier of customer service representative would not listen to the problem I was having with the dog booties that I ordered they will not fit my Pitbull feat and I ordered the large apparently they are marked wrong I will never order from this company again they refused to refund my money I have already contacted the Better Business Bureau and now and process of filing a lawsuit against nomorerack.com signed Anna Elizabeth Hart Washington Pennsylvania
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~annahart: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annahart: I'd give them a five out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~annahart: For that I would say five out of five.
GetHuman: And finally- any advice for other Choxi customers?
~annahart: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annahart taken from his Choxi customer service problem that occurred on November 22nd, 2017.

Choxi

3.83 of 5 stars | 122 reviews

~annahart's Choxi Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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