North Jersey Federal Credit Union: Banks server is down & no one can get access to...

A North Jersey Federal Credit Union customer review by GetHuman user ~alto28 from November 27th, 2017

Background on ~alto28's case

GetHuman: ~alto28 - can you tell our other North Jersey Federal Credit Union customers when your case took place?
~alto28: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to North Jersey Federal Credit Union, and if so, how?
~alto28: I used the 888-786-5328 number I found for on the GetHuman North Jersey Federal Credit Union customer phone number page I was on: North Jersey Federal Credit Union Customer Service Phone Number
GetHuman: And which of these common North Jersey Federal Credit Union customer issues best describes the reason you wanted to talk to them?
(Shows ~alto28 a list of common North Jersey Federal Credit Union problems)
~alto28: "Question" was why I was trying to call.

~alto28's review of North Jersey Federal Credit Union customer service

GetHuman: So how would you sum up your experience for GetHuman's North Jersey Federal Credit Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~alto28: Banks server is down & no one can get access to a live person to resolve problem or get access to their money. Also they should have ** hour * day live person and also send e-mail or text to customers if there is a problem with system.
GetHuman: Let's quantify your experience contacting North Jersey Federal Credit Union. On a scale of 1 to 5, how easy is it go get help on a North Jersey Federal Credit Union problem?
~alto28: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~alto28: I'd give them a three out of five on communication.
GetHuman: And what about North Jersey Federal Credit Union's ability to quickly and effectively address your problem?
~alto28: For that I would say one out of five.
GetHuman: And finally- any advice for other North Jersey Federal Credit Union customers?
~alto28: Call them early in the day or late. Don't forget any personal or account information you might need for North Jersey Federal Credit Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~alto28 taken from his North Jersey Federal Credit Union customer service problem that occurred on November 18th, 2017.

North Jersey Federal Credit Union

1.00 of 5 stars | 6 reviews

~alto28's North Jersey Federal Credit Union Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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