North Jersey Federal Credit Union: Without any prior notice last year (****), the...
A North Jersey Federal Credit Union customer review by GetHuman user ~donone11 from November 4th, 2017
Background on ~donone11's case
GetHuman: ~donone11 - can you tell our other North Jersey Federal Credit Union customers when your case took place?
~donone11: Yup. It was middle of the night, on October 25th.
GetHuman: Did you reach out to North Jersey Federal Credit Union, and if so, how?
GetHuman: And which of these common North Jersey Federal Credit Union customer issues best describes the reason you wanted to talk to them?
(Shows ~donone11 a list of common North Jersey Federal Credit Union problems)
~donone11: "Question" was why I was trying to call.
~donone11's review of North Jersey Federal Credit Union customer service
GetHuman: So how would you sum up your experience for GetHuman's North Jersey Federal Credit Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~donone11: Without any prior notice last year (****), the North Jersey Federal Credit Union (NJFCU) Totowa branch I belong to started to charge a paper statement fee: they just sent me my quarterly paper statement one day with the fee already deducted. I decided to let it go, and just try to close my share account with them. I spoke to a teller named Irene, who was supposed to send me an Account Closure form. She took her sweet old time about it and I had to call back a couple of weeks later to get someone else to send me the form...**When I got the balance remaining (supposedly) from my closed account, it was $** light. I called customer service to ask why that was. They told me that they (again without warning or prior notice) charged me an account inactivity fee of $* for each of * months.**I then called the teller supervisor Lisa Hand - who ducked my call for several days - at the branch to say that I was not warned about either of these fees in advance. I asked which previous statement cited
GetHuman: Let's quantify your experience contacting North Jersey Federal Credit Union. On a scale of 1 to 5, how easy is it go get help on a North Jersey Federal Credit Union problem?
~donone11: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~donone11: I'd give them a one out of five on communication.
GetHuman: And what about North Jersey Federal Credit Union's ability to quickly and effectively address your problem?
~donone11: For that I would say three out of five.
GetHuman: And finally- any advice for other North Jersey Federal Credit Union customers?
~donone11: Call them early in the day or late. Don't forget any personal or account information you might need for North Jersey Federal Credit Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~donone11 taken from his North Jersey Federal Credit Union customer service problem that occurred on October 25th, 2017.
North Jersey Federal Credit Union
1.00 of 5 stars | 6 reviews
~donone11's North Jersey Federal Credit Union Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like North Jersey Federal Credit Union, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with North Jersey Federal Credit Union in any way.