O2 Wireless: I have had this service for one year, and it is...

A O2 Wireless customer review by GetHuman user GetHuman-177285 from November 6th, 2017

Background on GetHuman-177285's case

GetHuman: GetHuman-177285 - can you tell our other O2 Wireless customers when your case took place?
GetHuman-177285: Yes I can. It was morning, on October 29th.
GetHuman: Did you reach out to O2 Wireless, and if so, how?
GetHuman-177285: I used the 800-643-4926 number I found for on the GetHuman O2 Wireless customer phone number page I was on: O2 Wireless Customer Service Phone Number
GetHuman: And which of these common O2 Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-177285 a list of common O2 Wireless problems)
GetHuman-177285: "Change plan" was why I was trying to call.

GetHuman-177285's review of O2 Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's O2 Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-177285: I have had this service for one year, and it is the crappiest service I have ever tried. After waiting ** mins to get help after my phone was closed - despite having autopayment on a full creditcard - I've had enough. Never, ever choose ** wireless!!!!
GetHuman: Let's quantify your experience contacting O2 Wireless. On a scale of 1 to 5, how easy is it go get help on a O2 Wireless problem?
GetHuman-177285: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-177285: I'd give them a one out of five on communication.
GetHuman: And what about O2 Wireless's ability to quickly and effectively address your problem?
GetHuman-177285: For that I would say one out of five.
GetHuman: And finally- any advice for other O2 Wireless customers?
GetHuman-177285: Call them early in the day or late. Don't forget any personal or account information you might need for O2 Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-177285 taken from his O2 Wireless customer service problem that occurred on October 29th, 2017.

O2 Wireless

1.00 of 5 stars | 63 reviews

GetHuman-177285's O2 Wireless Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like O2 Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with O2 Wireless in any way.

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