Ooma: Well**I for one have been having serious echo i...
A Ooma customer review by GetHuman user ~Mount10 from November 20th, 2017
Background on ~Mount10's case
GetHuman: ~Mount10 - can you tell our other Ooma customers when your case took place?
~Mount10: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Ooma, and if so, how?
GetHuman: And which of these common Ooma customer issues best describes the reason you wanted to talk to them?
(Shows ~Mount10 a list of common Ooma problems)
~Mount10: "Setup service" was why I was trying to call.
~Mount10's review of Ooma customer service
GetHuman: So how would you sum up your experience for GetHuman's Ooma customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mount10: Well**I for one have been having serious echo issues associated with Call waiting or Caller ID.**Call quality is usually good, until some one calls in then the echo becomes so bad I have to call again. *** months several calls to Ooma, no solution. **Customer service is nice yet impotent.**Today I somehow got into Ooma Black hole waiting for level * support. * hour wait no body picks up. **That was after a ** on hold no pick up.**I know have the whole day today trying to get through and have replaced the modem, bypassed Ooma and gone straight to the router because the Ooma box never gets passed the flashing red logo. Rebooted Ooma over * times today alone. **My best guess is the box is dead. Yet no one @ Ooma seems to be able to figure this out. **I am very unhappy about this and am going to copy this and post it all over the web.
GetHuman: Let's quantify your experience contacting Ooma. On a scale of 1 to 5, how easy is it go get help on a Ooma problem?
~Mount10: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mount10: I'd give them a five out of five on communication.
GetHuman: And what about Ooma's ability to quickly and effectively address your problem?
~Mount10: For that I would say five out of five.
GetHuman: And finally- any advice for other Ooma customers?
~Mount10: Call them early in the day or late. Don't forget any personal or account information you might need for Ooma to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mount10 taken from his Ooma customer service problem that occurred on November 14th, 2017.