OptumHealth Bank: HORRIBLE Service! This is just another corrupt...
A OptumHealth Bank customer review by GetHuman user ~AngryBird23 from November 20th, 2017
Background on ~AngryBird23's case
GetHuman: ~AngryBird23 - can you tell our other OptumHealth Bank customers when your case took place?
~AngryBird23: Yup. It was evening, on November 12th.
GetHuman: Did you reach out to OptumHealth Bank, and if so, how?
GetHuman: And which of these common OptumHealth Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~AngryBird23 a list of common OptumHealth Bank problems)
~AngryBird23: "None of those really matches why I wanted to call OptumHealth Bank that day." was why I was trying to call.
~AngryBird23's review of OptumHealth Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumHealth Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AngryBird23: HORRIBLE Service! This is just another corrupt bank that holds your money hostage and demands a ransom for the release of it. Optum charged me $** for closing the account and transferring the balance to another HSA. God forbid I ever have to travel to Utah again but if I do I should would like to visit the bank president and tell him what I really think!
GetHuman: Let's quantify your experience contacting OptumHealth Bank. On a scale of 1 to 5, how easy is it go get help on a OptumHealth Bank problem?
~AngryBird23: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AngryBird23: I'd give them a five out of five on communication.
GetHuman: And what about OptumHealth Bank's ability to quickly and effectively address your problem?
~AngryBird23: For that I would say five out of five.
GetHuman: And finally- any advice for other OptumHealth Bank customers?
~AngryBird23: Call them early in the day or late. Don't forget any personal or account information you might need for OptumHealth Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AngryBird23 taken from his OptumHealth Bank customer service problem that occurred on November 12th, 2017.