OptumHealth Bank: On my second attempt to open an HSA. They have...
A OptumHealth Bank customer review by GetHuman user ~Anonymous from November 14th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other OptumHealth Bank customers when your case took place?
~Anonymous: Yeah. It was evening, on November 9th.
GetHuman: Did you reach out to OptumHealth Bank, and if so, how?
GetHuman: And which of these common OptumHealth Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common OptumHealth Bank problems)
~Anonymous: "None of those really matches why I wanted to call OptumHealth Bank that day." was why I was trying to call.
~Anonymous's review of OptumHealth Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumHealth Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: On my second attempt to open an HSA. They have no explanation what happend the first time. One customer service representative hung up when I did not have an account number.
GetHuman: Let's quantify your experience contacting OptumHealth Bank. On a scale of 1 to 5, how easy is it go get help on a OptumHealth Bank problem?
~Anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about OptumHealth Bank's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other OptumHealth Bank customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for OptumHealth Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his OptumHealth Bank customer service problem that occurred on November 9th, 2017.