Optus - Mobile: Usual telephone "service": she spent more time...
A Optus - Mobile customer review by GetHuman user GetHuman-297849 from November 9th, 2017
Background on GetHuman-297849's case
GetHuman: GetHuman-297849 - can you tell our other Optus - Mobile customers when your case took place?
GetHuman-297849: Yes. It was afternoon, on November 6th.
GetHuman: Did you reach out to Optus - Mobile, and if so, how?
GetHuman: And which of these common Optus - Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-297849 a list of common Optus - Mobile problems)
GetHuman-297849: "Cancel service" was why I was trying to call.
GetHuman-297849's review of Optus - Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-297849: Usual telephone "service": she spent more time reading me canned marketing messages than trying to help me. She ultimately hung up on me.
GetHuman: Let's quantify your experience contacting Optus - Mobile. On a scale of 1 to 5, how easy is it go get help on a Optus - Mobile problem?
GetHuman-297849: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-297849: I'd give them a five out of five on communication.
GetHuman: And what about Optus - Mobile's ability to quickly and effectively address your problem?
GetHuman-297849: For that I would say one out of five.
GetHuman: And finally- any advice for other Optus - Mobile customers?
GetHuman-297849: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-297849 taken from his Optus - Mobile customer service problem that occurred on November 6th, 2017.
Optus - Mobile
3.00 of 5 stars | 2 reviews
GetHuman-297849's Optus - Mobile Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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