Otterbox: My otter box cracked my phone twice and it ca...
A Otterbox customer review by GetHuman user ~Anonymous from November 22nd, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Otterbox customers when your case took place?
~Anonymous: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Otterbox, and if so, how?
GetHuman: And which of these common Otterbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Otterbox problems)
~Anonymous: "Returns" was why I was trying to call.
~Anonymous's review of Otterbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Otterbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: My otter box cracked my phone twice and it caused me to have to buy a new phone because the screen didn't show up. So thank you very much for your crappy phone cases
GetHuman: Let's quantify your experience contacting Otterbox. On a scale of 1 to 5, how easy is it go get help on a Otterbox problem?
~Anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Otterbox's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Otterbox customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Otterbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Otterbox customer service problem that occurred on November 21st, 2017.