Otterbox: Yes their Customer service reps are nice and sw...

A Otterbox customer review by GetHuman user ~worthhaving from November 16th, 2017

Background on ~worthhaving's case

GetHuman: ~worthhaving - can you tell our other Otterbox customers when your case took place?
~worthhaving: Yup. It was morning, on November 10th.
GetHuman: Did you reach out to Otterbox, and if so, how?
~worthhaving: I used the 855-688-7269 number I found for on the GetHuman Otterbox customer phone number page I was on: Otterbox Customer Service Phone Number
GetHuman: And which of these common Otterbox customer issues best describes the reason you wanted to talk to them?
(Shows ~worthhaving a list of common Otterbox problems)
~worthhaving: "Complaint" was why I was trying to call.

~worthhaving's review of Otterbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Otterbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~worthhaving: Yes their Customer service reps are nice and sweet, but they never solved my issue. I ordered the Defender series cover for my *phone * Monday May **th, and * phone calls and * email later, here I am on May **th with no product. Customer service tells me all the parts are in stock and the order is waiting to be shipped but hasn't shipped yet * days after they got paid. This is lousy for any company, but not one that bills itself as a good customer service organization. I'm still waiting...
GetHuman: Let's quantify your experience contacting Otterbox. On a scale of 1 to 5, how easy is it go get help on a Otterbox problem?
~worthhaving: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~worthhaving: I'd give them a one out of five on communication.
GetHuman: And what about Otterbox's ability to quickly and effectively address your problem?
~worthhaving: For that I would say two out of five.
GetHuman: And finally- any advice for other Otterbox customers?
~worthhaving: Call them early in the day or late. Don't forget any personal or account information you might need for Otterbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~worthhaving taken from his Otterbox customer service problem that occurred on November 10th, 2017.

Otterbox

2.50 of 5 stars | 41 reviews

~worthhaving's Otterbox Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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