PHH Mortgage Solutions: Using this number still put me in a queue that...
A PHH Mortgage Solutions customer review by GetHuman user GetHuman-397187 from November 22nd, 2017
Background on GetHuman-397187's case
GetHuman: GetHuman-397187 - can you tell our other PHH Mortgage Solutions customers when your case took place?
GetHuman-397187: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to PHH Mortgage Solutions, and if so, how?
GetHuman: And which of these common PHH Mortgage Solutions customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-397187 a list of common PHH Mortgage Solutions problems)
GetHuman-397187: "Request a loan" was why I was trying to call.
GetHuman-397187's review of PHH Mortgage Solutions customer service
GetHuman: So how would you sum up your experience for GetHuman's PHH Mortgage Solutions customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-397187: Using this number still put me in a queue that was a little under * hours which is beyond ridiculous.
GetHuman: Let's quantify your experience contacting PHH Mortgage Solutions. On a scale of 1 to 5, how easy is it go get help on a PHH Mortgage Solutions problem?
GetHuman-397187: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-397187: I'd give them a one out of five on communication.
GetHuman: And what about PHH Mortgage Solutions's ability to quickly and effectively address your problem?
GetHuman-397187: For that I would say three out of five.
GetHuman: And finally- any advice for other PHH Mortgage Solutions customers?
GetHuman-397187: Call them early in the day or late. Don't forget any personal or account information you might need for PHH Mortgage Solutions to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-397187 taken from his PHH Mortgage Solutions customer service problem that occurred on November 20th, 2017.