Safeway: PRAISE for Michelle and Alanna at **** Middlefi...

A Safeway customer review by GetHuman user ~novawalker from November 21st, 2017

Background on ~novawalker's case

GetHuman: ~novawalker - can you tell our other Safeway customers when your case took place?
~novawalker: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Safeway, and if so, how?
~novawalker: I used the 877-723-3929 number I found for on the GetHuman Safeway customer phone number page I was on: Safeway Customer Service Phone Number
GetHuman: And which of these common Safeway customer issues best describes the reason you wanted to talk to them?
(Shows ~novawalker a list of common Safeway problems)
~novawalker: "Change order" was why I was trying to call.

~novawalker's review of Safeway customer service

GetHuman: So how would you sum up your experience for GetHuman's Safeway customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~novawalker: PRAISE for Michelle and Alanna at **** Middlefield Road store in Palo Alto, Calif on***********, in Customer Service Dept. Locked keys in car. They contacted tow*service for me and were very concerned for*my comfort (am disabled).
GetHuman: Let's quantify your experience contacting Safeway. On a scale of 1 to 5, how easy is it go get help on a Safeway problem?
~novawalker: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~novawalker: I'd give them a five out of five on communication.
GetHuman: And what about Safeway's ability to quickly and effectively address your problem?
~novawalker: For that I would say four out of five.
GetHuman: And finally- any advice for other Safeway customers?
~novawalker: Call them early in the day or late. Don't forget any personal or account information you might need for Safeway to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~novawalker taken from his Safeway customer service problem that occurred on November 11th, 2017.

Safeway

4.00 of 5 stars | 8 reviews

~novawalker's Safeway Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars

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