PetSmart.com: **** Halloween was dissapounting. I won't go ba...
A PetSmart.com customer review by GetHuman user ~susan2us from November 18th, 2017
Background on ~susan2us's case
GetHuman: ~susan2us - can you tell our other PetSmart.com customers when your case took place?
~susan2us: Yes. It was afternoon, on November 8th.
GetHuman: Did you reach out to PetSmart.com, and if so, how?
GetHuman: And which of these common PetSmart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~susan2us a list of common PetSmart.com problems)
~susan2us: "Warranty claim" was why I was trying to call.
~susan2us's review of PetSmart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's PetSmart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~susan2us: **** Halloween was dissapounting. I won't go back. You shouldn't have changed your policy. And what about Christmas?
GetHuman: Let's quantify your experience contacting PetSmart.com. On a scale of 1 to 5, how easy is it go get help on a PetSmart.com problem?
~susan2us: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~susan2us: I'd give them a one out of five on communication.
GetHuman: And what about PetSmart.com's ability to quickly and effectively address your problem?
~susan2us: For that I would say five out of five.
GetHuman: And finally- any advice for other PetSmart.com customers?
~susan2us: Call them early in the day or late. Don't forget any personal or account information you might need for PetSmart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~susan2us taken from his PetSmart.com customer service problem that occurred on November 8th, 2017.