PetSmart.com: I'm not sure this is the best way to communicat...

A PetSmart.com customer review by GetHuman user ~Laura Davis from November 22nd, 2017

Background on ~Laura Davis's case

GetHuman: ~Laura Davis - can you tell our other PetSmart.com customers when your case took place?
~Laura Davis: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to PetSmart.com, and if so, how?
~Laura Davis: I used the 888-839-9638 number I found for on the GetHuman PetSmart.com customer phone number page I was on: PetSmart.com Customer Service Phone Number
GetHuman: And which of these common PetSmart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Laura Davis a list of common PetSmart.com problems)
~Laura Davis: "Make a purchase" was why I was trying to call.

~Laura Davis's review of PetSmart.com customer service

GetHuman: So how would you sum up your experience for GetHuman's PetSmart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Laura Davis: I'm not sure this is the best way to communicate my appreciation, but I took my little bischon to the Victor NY store for grooming. The groomer was Jordan Beckwith. Several weeks later, my dog was killed by a car. Jordann and the rest of the staff sent a lovely sympathy card, which we appreciated greatly.
GetHuman: Let's quantify your experience contacting PetSmart.com. On a scale of 1 to 5, how easy is it go get help on a PetSmart.com problem?
~Laura Davis: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Laura Davis: I'd give them a one out of five on communication.
GetHuman: And what about PetSmart.com's ability to quickly and effectively address your problem?
~Laura Davis: For that I would say four out of five.
GetHuman: And finally- any advice for other PetSmart.com customers?
~Laura Davis: Call them early in the day or late. Don't forget any personal or account information you might need for PetSmart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Laura Davis taken from his PetSmart.com customer service problem that occurred on November 20th, 2017.

PetSmart.com

2.00 of 5 stars | 12 reviews

~Laura Davis's PetSmart.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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