PetSmart.com: customer service told me management will call m...

A PetSmart.com customer review by GetHuman user GetHuman-41818 from November 22nd, 2017

Background on GetHuman-41818's case

GetHuman: GetHuman-41818 - can you tell our other PetSmart.com customers when your case took place?
GetHuman-41818: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to PetSmart.com, and if so, how?
GetHuman-41818: I used the 888-839-9638 number I found for on the GetHuman PetSmart.com customer phone number page I was on: PetSmart.com Customer Service Phone Number
GetHuman: And which of these common PetSmart.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-41818 a list of common PetSmart.com problems)
GetHuman-41818: "Cancel order" was why I was trying to call.

GetHuman-41818's review of PetSmart.com customer service

GetHuman: So how would you sum up your experience for GetHuman's PetSmart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-41818: customer service told me management will call me in * to * days with my issues. We will see if they do.
GetHuman: Let's quantify your experience contacting PetSmart.com. On a scale of 1 to 5, how easy is it go get help on a PetSmart.com problem?
GetHuman-41818: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-41818: I'd give them a one out of five on communication.
GetHuman: And what about PetSmart.com's ability to quickly and effectively address your problem?
GetHuman-41818: For that I would say one out of five.
GetHuman: And finally- any advice for other PetSmart.com customers?
GetHuman-41818: Call them early in the day or late. Don't forget any personal or account information you might need for PetSmart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-41818 taken from his PetSmart.com customer service problem that occurred on November 13th, 2017.

PetSmart.com

2.00 of 5 stars | 12 reviews

GetHuman-41818's PetSmart.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like PetSmart.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with PetSmart.com in any way.

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