Postmates: OVER PROMISE AND UNDER DELIVER
A Postmates customer review by GetHuman user GetHuman-nimampat from December 1st, 2017
Background on GetHuman-nimampat's case
GetHuman: GetHuman-nimampat - can you tell our other Postmates customers when your case took place?
GetHuman-nimampat: Yeah. It was evening, on November 29th.
GetHuman: Did you reach out to Postmates, and if so, how?
GetHuman: And which of these common Postmates customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-nimampat a list of common Postmates problems)
GetHuman-nimampat: "Problem With an Order" was why I was trying to contact.
GetHuman-nimampat's review of Postmates customer service
GetHuman: So how would you sum up your experience for GetHuman's Postmates customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-nimampat: OVER PROMISE AND UNDER DELIVER
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-nimampat: youre phone call number doesnt even work and when you say you reply e-mails in ** min for urgent, that isnt working either.... why am i being charged crazy for something that wasnt even delivered to me. ON TOP of that, i get charged more than my order for delivery that doesnt even get my order right. **The cherry on top is I use you guys *-* times a week and still get HORRIBLE customer service*support. Any e-mails with goods not being delivered are never answered or even credited back. and now you want to charge me for a product i never even got and it still shows "picking up" * hours later when it's not even *.* miles away from me?! My grandma wouldve got there and back faster than the service
GetHuman: Let's quantify your experience contacting Postmates. On a scale of 1 to 5, how easy is it go get help on a Postmates problem?
GetHuman-nimampat: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-nimampat: I'd give them a five out of five on communication.
GetHuman: And what about Postmates's ability to quickly and effectively address your problem?
GetHuman-nimampat: For that I would say four out of five.
GetHuman: And finally- any advice for other Postmates customers?
GetHuman-nimampat: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Postmates to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-nimampat taken from his Postmates customer service problem that occurred on November 29th, 2017.
Postmates
5.00 of 5 stars | 6 reviews
GetHuman-nimampat's Postmates Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars
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