Avista Utilities: Press * once did nothing, after a brief pause t...

A Avista Utilities customer review by GetHuman user GetHuman-137503 from November 25th, 2017

Background on GetHuman-137503's case

GetHuman: GetHuman-137503 - can you tell our other Avista Utilities customers when your case took place?
GetHuman-137503: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to Avista Utilities, and if so, how?
GetHuman-137503: I used the 800-227-9187 number I found for on the GetHuman Avista Utilities customer phone number page I was on: Avista Utilities Customer Service Phone Number
GetHuman: And which of these common Avista Utilities customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-137503 a list of common Avista Utilities problems)
GetHuman-137503: "Cancel service" was why I was trying to call.

GetHuman-137503's review of Avista Utilities customer service

GetHuman: So how would you sum up your experience for GetHuman's Avista Utilities customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-137503: Press * once did nothing, after a brief pause the recording kept coming back, but eventually if you keep pressing * you will be transferred to a human.
GetHuman: Let's quantify your experience contacting Avista Utilities. On a scale of 1 to 5, how easy is it go get help on a Avista Utilities problem?
GetHuman-137503: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-137503: I'd give them a five out of five on communication.
GetHuman: And what about Avista Utilities's ability to quickly and effectively address your problem?
GetHuman-137503: For that I would say two out of five.
GetHuman: And finally- any advice for other Avista Utilities customers?
GetHuman-137503: Call them early in the day or late. Don't forget any personal or account information you might need for Avista Utilities to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-137503 taken from his Avista Utilities customer service problem that occurred on November 19th, 2017.

Avista Utilities

4.00 of 5 stars | 5 reviews

GetHuman-137503's Avista Utilities Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Avista Utilities, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Avista Utilities in any way.

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