RBS - Credit Card Online Service: Pressing '*' eventually worked. The first rep w...
A RBS - Credit Card Online Service customer review by GetHuman user ~Rich from October 27th, 2017
Background on ~Rich's case
GetHuman: ~Rich - can you tell our other RBS - Credit Card Online Service customers when your case took place?
~Rich: Yes I can. It was morning, on October 17th.
GetHuman: Did you reach out to RBS - Credit Card Online Service, and if so, how?
GetHuman: And which of these common RBS - Credit Card Online Service customer issues best describes the reason you wanted to talk to them?
(Shows ~Rich a list of common RBS - Credit Card Online Service problems)
~Rich: "Setup an account" was why I was trying to call.
~Rich's review of RBS - Credit Card Online Service customer service
GetHuman: So how would you sum up your experience for GetHuman's RBS - Credit Card Online Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rich: Pressing '*' eventually worked. The first rep was clueless, but she happily sent me to a supervisor, who knew her job (including how to talk to customers). RBS really *****, but it wasn't the rep or the Supervisor's fault.
GetHuman: Let's quantify your experience contacting RBS - Credit Card Online Service. On a scale of 1 to 5, how easy is it go get help on a RBS - Credit Card Online Service problem?
~Rich: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rich: I'd give them a five out of five on communication.
GetHuman: And what about RBS - Credit Card Online Service's ability to quickly and effectively address your problem?
~Rich: For that I would say one out of five.
GetHuman: And finally- any advice for other RBS - Credit Card Online Service customers?
~Rich: Call them early in the day or late. Don't forget any personal or account information you might need for RBS - Credit Card Online Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rich taken from his RBS - Credit Card Online Service customer service problem that occurred on October 17th, 2017.
RBS - Credit Card Online Service
2.00 of 5 stars | 1 reviews
~Rich's RBS - Credit Card Online Service Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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