Public Broadcasting Corporation: I am having trouble trying to get PBS on demand...
A Public Broadcasting Corporation customer review by GetHuman user GetHuman-darioli from December 7th, 2017
Background on GetHuman-darioli's case
GetHuman: GetHuman-darioli - can you tell our other Public Broadcasting Corporation customers when your case took place?
GetHuman-darioli: Yes. It was late at night, on December 3rd.
GetHuman: Did you reach out to Public Broadcasting Corporation, and if so, how?
GetHuman: And which of these common Public Broadcasting Corporation customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-darioli a list of common Public Broadcasting Corporation problems)
GetHuman-darioli: "None of those really matches why I wanted to call Public Broadcasting Corporation that day." was why I was trying to call.
GetHuman-darioli's review of Public Broadcasting Corporation customer service
GetHuman: So how would you sum up your experience for GetHuman's Public Broadcasting Corporation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-darioli: I am having trouble trying to get PBS on demand on my Roku stick.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-darioli: I went through all of the prompts on my tv to activate PBS on my Roku. Then I went to my computer to enter the activation code and it tells me it is incorrect. I did this several times. I also contacted Roku tech support and went through the same procedures without any success.
GetHuman: Let's quantify your experience contacting Public Broadcasting Corporation. On a scale of 1 to 5, how easy is it go get help on a Public Broadcasting Corporation problem?
GetHuman-darioli: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-darioli: I'd give them a two out of five on communication.
GetHuman: And what about Public Broadcasting Corporation's ability to quickly and effectively address your problem?
GetHuman-darioli: For that I would say one out of five.
GetHuman: And finally- any advice for other Public Broadcasting Corporation customers?
GetHuman-darioli: Call them early in the day or late. Don't forget any personal or account information you might need for Public Broadcasting Corporation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-darioli taken from his Public Broadcasting Corporation customer service problem that occurred on December 3rd, 2017.
Public Broadcasting Corporation
-1.00 of 5 stars | 67 reviews
GetHuman-darioli's Public Broadcasting Corporation Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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